Personalised Goods / Layout Confirmations
When ordering personalised goods you can send us the information by any of the following ways:
THE SPECIAL INSTRUCTION SECTION ON CHECKOUT, BY E-MAIL OR BY POST
NO INK OR LASER PRINTED PERSONALISED GOODS WILL BE COMPLETED UNTIL CONFIRMATION OF THE E-MAILED LAYOUT THAT WILL BE SENT TO YOU HAS BEEN RECEIVED
** NO LAYOUTS WILL BE SENT FOR PERSONALISED PENCILS OR HARNESS LABELS **
So please ensure your information is correct, as we will not be held responsible for any errors in your order
Pricing Quotes
Where prices have been requested prior to purchase and quotes have been sent, these quotes are valid for a MAXIMUM OF 7 DAYS and are subject to change thereafter
Special Offers & Discount
From time to time we will offer discounts .. these will be in the form of vouchers
Voucher codes will be published on the website when available, Any discounts will only be available at checkout and are not retrospective .. so cannot be applied after order is completed
Postal Prices & Discounts are calculated automatically on checkout
Delivery Procedure
All goods will be posted out by either Royal Mail recorded or 24hr Parcel Force courier, depending on the products supplied
Royal Mail does not consider post lost/missing for 15 working days, so no claims for lost post will be considered until after that period, at which point you will be granted a refund / replacement and we will file a claim with the relevant delivery service, certificates of posting will be kept until 30 days from date of posting, so please make sure you inform us of missing post before this deadline as no claims will be accepted after this point.
Returns / Refunds Policy
We offer a 7 day returns policy, if for any reason you are unhappy with your purchase please contact us and we will gladly refund your purchase price ( less the cost of posting ) providing the items are returned in original condition by recorded/signed for delivery.
All damages must be reported within 24 hours of delivery, please contact us and we will inform you of how to proceed with your returns at this point.
Exclusions from Refunds / Returns Policy
Personalised goods will not be accepted back for a refund unless a mistake has been made on our part or they arrive damaged, in this event please return the goods by recorded / signed for delivery and we will either refund you in full plus your postage costs or offer you a replacement. Goods sent as samples are also excluded from the returns policy .
Candles
Due to the nature of the raw materials used, some variation in colour/shade may occur, this is something that is unfortunately out of our control
We have tried to cover all aspects of our terms and conditions, but if we have missed something
or you require clarification on any points, please feel free to contact us using the submission form on our support page
Thank you for your assistance